Returns & Refunds Policy

We want you to love what you receive. If something is not right, our Returns & Refunds Policy explains how to return an item, how long you have, and when you can expect your refund.

30-day return window

You may request a return within 30 calendar days of the delivery date shown on your carrier tracking record. Returns requested after this window cannot be accepted.

Eligibility for return

To be eligible for a return, items must be:

• Unused, unopened and in the same condition in which you received them;
• In their original packaging with all seals, wrappers and protective film intact;
• Accompanied by proof of purchase, such as your order number or order confirmation email.

For safety reasons, appliances that have been used, installed or had their protective packaging or seals opened cannot be returned unless they are defective or were damaged in transit.

How to start a return

1. Email [email protected] with the subject line “Return request” and include your order number, the item(s) you wish to return and the reason.
2. We will confirm whether your item is eligible and send you return instructions, including the return address, within 1–2 business days.
3. Pack the item securely in its original packaging and ship it to the address provided. Please obtain a tracking number and keep it until your refund is complete.

Return shipping costs

Return shipping is free. Once your return is approved, we will provide a prepaid return label, or reimburse reasonable return shipping costs if a label cannot be issued. Original shipping charges, if any, are non-refundable unless the return is due to our error.

Refunds

Once your return is received and inspected, we will notify you by email whether the refund has been approved. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement. We do not issue cash refunds and cannot refund to a different payment method.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, colour or size, please return your eligible item for a refund and place a new order. This is the fastest way to reserve the item you want.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging. We will arrange a replacement or a full refund, including any shipping charges, at no cost to you.

Non-returnable items

• Used or installed appliances, or items with broken protective seals;
• Items marked as final sale, clearance or free gifts;
• Gift cards;
• Products returned more than 30 days after delivery.

Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve the issue quickly. Filing a chargeback before contacting us may delay your resolution.

Contact us

Questions about a return? Email [email protected] or write to BrainBloom, 90 Rockledge Road, Bronxville, WA 10708, United States. Our support team is available Monday to Friday, 9:00 AM – 5:00 PM Eastern Time, and replies within one business day.