Frequently Asked Questions

Browse our shop, add the items you want to your bag, then proceed to checkout. You will receive an order confirmation email as soon as your order is placed.

Contact us at [email protected] as soon as possible. We can usually amend or cancel an order before it is dispatched. Once shipped, our Returns & Refunds Policy applies.

No. You can check out as a guest. Creating an account lets you track orders and save your details for faster checkout next time.

Shipping is free on every order within the United States — there is no minimum order value. See our Shipping Policy for full details.

Orders are processed within 2–5 business days. Standard delivery takes an estimated 5–8 business days after dispatch. You will receive a tracking number by email once your order ships.

We currently ship within the 50 United States and Washington, D.C. only. We do not ship to P.O. boxes, APO/FPO addresses or international destinations at this time.

Check the tracking link in your shipping confirmation email. If tracking has not updated for more than 5 business days, contact us with your order number and we will investigate with the carrier.

You may request a return within 30 days of delivery for unused, unopened items in their original packaging with seals intact. Return shipping is free. Used or installed appliances cannot be returned for safety reasons unless they are defective. See our Returns & Refunds Policy.

Once we receive and inspect your return, approved refunds are issued to the original payment method within 5–10 business days. Your bank may take additional time to post the credit.

Please photograph the item and packaging and contact us within 48 hours of delivery at [email protected]. We will arrange a replacement or full refund at no cost to you.

We source our products from established manufacturers and authorised suppliers. Products are described as accurately as possible, and packaging may vary slightly between batches.

Yes — most products include a user manual in the box. If yours is missing, email us with your order number and we will send a digital copy.

Unplug before cleaning, wipe the exterior with a soft dry cloth, keep vents and openings clear, and store in a dry place. Always follow the user manual for your specific model.

We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay or Google Pay where available. All transactions are processed in U.S. dollars. See our Payment Policy.

Yes. Our checkout uses SSL encryption, and card details are processed by PCI-DSS-compliant payment providers. We do not store full card numbers on our servers.